FAQs
If you are a new to Two Mutts and a Poodle you may have a few questions about how the grooming process works. Please take a few minutes to read through our most commonly asked questions. If you have any further questions please feel free to contact us.
Do I need to make an appointment?
Yes, We do require you to make an appointment for grooming services. At this time we are currently booking 6-8 weeks in advance and require all clients to maintain a regular schedule, typically 4-6 weeks. Pets who have not visited our salon in the past 4 months will be considered new clients.
We highly suggest booking your next appointment at pick up. Because a majority of our clients book multiple appointments in advance, we have very very limited appointments for new clients at this time.
If you are a new client, please fill out a new client application to be considered for future appointments as they become available.
For nail trim only clients, please call ahead.
When should my puppy come in for their first groom?
It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. A frequent schedule as a puppy will help them learn at an early age that grooming is a fun, comfortable experience and become a normal routine in their life. We recommend they are scheduled for their first grooming after their last set of vaccinations.
Do I need to leave my dog all day?
No, we ask for at least 3 – 4 hours to get your dog fully clean and looking their best. Extra time maybe needed if you are dropping off multiple pets, and depending on the length and condition of your dogs coat. These are estimated times to help you know the approximate pick-up time. Generally we finish sooner than the time we request and we will text or call you as soon as we are finished. All pets are given breaks during the grooming process. If we are rushed, this disrupts the time we have promised all our other clients.
How will I know when my pet is ready for pick up
We will text or call you as soon as your pet is finished and ready to be picked up. Please do not show up before we call. Once your pet sees you, they get so excited that we may not be able to finish the grooming.
What if I need to drop off early or leave my pet longer than the time it takes to groom them?
To minimize the stress on the dogs, we ask that they are dropped off as close to the appointment time as possible and picked up as soon after they are finished. For safety reasons we cannot take pets outside for bathroom breaks during their visit. If you require other arrangements for your appointment, please contact us prior to the appointment as same day accommodations may not be possible due to limited space and scheduling.
Will my pet be running around with other dogs?
No, it is very distracting for other dogs and our groomers. For your pets safety and heath they will not have any interaction with other dogs while in our care. For their safety they will be housed in a kennel or holding area during parts of the grooming process.
How much does it cost to groom my pet?
Pricing is based on breed, hair length, the condition of their coat, skin, temperament, age, length of time between grooms, and grooming history. Pricing may vary visit to visit based on the previously mentioned factors. We will do our best to give you an accurate price based on estimated time at drop off.
Can I stay and watch while you groom my pet?
No. It is way too distracting for your pet. Our salon is open so your pet can see and hear you from the grooming table. If your pet knows you are in the lobby, they will not be able to settle down, making it very unsafe and nearly impossible to finish the groom. It is best to drop off your pooch at their scheduled appointment time, and then come back after you have been notified they are ready for pick up.
How often should my pet be groomed?
On average, most dogs should be groomed every 4-6 weeks. It can vary based their breed, home grooming routine, length of coat, general health, and activity level. We are more than happy to help determine a proper schedule to help you maintain their coat.
Do you groom senior pets?
Yes, we will continue to groom our current clients through their senior years as long as we feel we can safely do so. As a pet ages, certain parts of the grooming process maybe come more stressful or difficult for them. At that time we will recommend a Comfort groom, which will focus on comfort and necessity trimming.
What if I'm running late or need to cancel/reschedule my appointment?
If you are running late please call us as soon as possible. If you are more than 15 minutes late without notice, your appointment will be cancelled. A no show fee equivalent to price of the missed appointment(s) will be applied to your account.
We require 24 hour notice to cancel or reschedule any appointments. Failure to cancel 24 hours prior to your appointment time will result in FULL PAYMENT of the missed appointment.
All missed appointment fees must be paid prior to booking any future appointments. Repeat offenders may be asked to pre pay for any future appointments or dismissed from our services indefinitely. We reserve the right to refuse service based on missed appointments.
What forms of payment do you accept?
We accept Mastercard, Visa, Discover, American Express, Apple Pay, and Cash. Due to COVID19 we ask that cash payments are exact to limit transaction time. You may also request for an online invoice to be sent via text message prior to pick up.