HAPPY NEW YEAR!!!
As we enter 2023, we want to thank you so much for your continued support and a wonderful 2022. We have an extremely booked schedule this year with recurring appointments scheduled and little room for major schedule changes. To keep things in order and run as smoothly as possible we have updated and will enforce all policies throughout the year.
We require 24 hour notice to cancel or reschedule any appointments. Failure to cancel 24 hours prior to your appointment time will result in FULL PAYMENT of the missed appointment.
If you are running late please call us as soon as possible. If you are more than 15 minutes late without notice, your appointment will be canceled. A no show fee equivalent to the price of the missed appointment(s) will be applied to your account.
All missed appointment fees must be paid prior to booking any future appointments. Repeat offenders may be asked to pre-pay for any future appointments or dismissed from our services indefinitely. We reserve the right to refuse service based on missed appointments.
To minimize the stress on the dogs, we ask that they be dropped off as close to the appointment time as possible and picked up as soon after they are finished. For safety reasons we cannot take pets outside for bathroom breaks during their visit. If you require other arrangements for your appointment, please contact us prior to the appointment as same day accommodations may not be possible due to limited space and scheduling. Any pets left after hours will be charged an after hour pick up fee of $25 PLUS $1 per minute, per pet, after close.
If multiple pre-scheduled appointments are canceled with less than a 48 hour notice, we will need to cancel the rest of your pre-booked appointments and schedule one appointment at a time.
Due to issues with unpaid invoices this year, payment will need to be collected at pickup if the invoice has not been paid.
While we do our best to operate as cost effectively as possible without compromising our standards or yours, our service fees will increase beginning January 1, 2023. Some clients with less frequent grooming sessions, larger breeds and other factors may see a higher increase. Please know that as a result of this increase, we will be able to continue to pay our staff livable wages, continue to lease our premises, afford the purchase and upkeep of equipment and supplies, and afford professional learning opportunities for the amazing Two Mutts and a Poodle Team, without sacrificing quality care for your pets.
We sincerely hope this needed increase doesn't send any of our clients off to seek other salons with lower fees, but understand that our grooming services may not be a luxury service everyone will continue with. We have such a strong bond with your pets and will miss any of you that choose to take your pets elsewhere for their grooming needs. As always if you have any questions or concerns feel free to contact us by phone or email.
-Two Mutts and a Poodle
If you experience any symptoms of COVID-19, tested positive for COVID- 19, or possibly been in contact with someone who may have had COVID-19, you MUST reschedule your appointment. Failure to cancel your appointment due to symptoms or testing positive for COVID-19 will result in dismissal from our services indefinitely.
Check in and Out Procedure
Lobby Still Closed
Our staffs heath is important to us and our lobby will remain closed at this time. We will continue to use our gate system at the door for pet safety. Please be patient with us when you arrive and ring the doorbell. We may need a couple extra minutes to secure the pet we are working on safely before we can make it to the door.