Drop off and Pick up at Two Mutts and a Podle Pet Salon

Tuesday, June  9

COVID-19 UPDATE

Tuesday, May 5

REOPENING INFORMATION

𝗪𝗲 𝗮𝗿𝗲 𝗵𝗮𝗽𝗽𝘆 𝘁𝗼 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲 𝘄𝗲 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗿𝗲𝗼𝗽𝗲𝗻𝗶𝗻𝗴 𝗧𝘂𝗲𝘀𝗱𝗮𝘆, 𝗠𝗮𝘆 𝟱.

Unfortunately, it isn't as simple as returning to business as usual. There are many safety and policy changes that need to be updated in regards to your safety, your pets safety and the safety of our staff.

🖤 Aᴛ ᴛʜɪs ᴛɪᴍᴇ ᴡᴇ ᴡɪʟʟ ɴᴏᴛ ᴀʟʟᴏᴡ ᴄʟɪᴇɴᴛs ɪɴᴛᴏ ᴛʜᴇ sᴀʟᴏɴ.

We have designed a safe outdoor curbside drop off and pick up area. It is partitioned with section for you and a section for our staff. You will enter through the gate, latching it behind you. We will exit the salon to meet you on our side. We will open the middle gate, place a slip lead on your pet, remove their leash and collar to send it home with you and take them inside for their appointment. You will exit through the same gate you came in. As always, we will call you when they are finished.

Our area is small. Please have only one person from the family exit the car for drop off and pick up. Please use social distancing with other clients and remain in your car until their drop off and pick up is complete.

Walk ins will no longer be accepted. Walk ins for just nail trims for existing clients will require an appointment.

**SEE VIDEO BELOW FOR DROP OFF AND PICK UP PROCEDURE***

🖤 Iғ ʏᴏᴜ ʜᴀᴠᴇ ᴛʀᴀᴠᴇʟᴇᴅ ɪɴ ᴛʜᴇ ᴘᴀsᴛ 14 ᴅᴀʏs, ᴇxᴘᴇʀɪᴇɴᴄᴇ ᴀɴʏ sʏᴍᴘᴛᴏᴍs ᴏғ COVID-19, ᴏʀ ᴘᴏssɪʙʟʏ ʙᴇᴇɴ ɪɴ ᴄᴏɴᴛᴀᴄᴛ ᴡɪᴛʜ sᴏᴍᴇᴏɴᴇ ᴡʜᴏ ᴍᴀʏ ʜᴀᴠᴇ ʜᴀᴅ COVID-19, ʏᴏᴜ MUST ʀᴇsᴄʜᴇᴅᴜʟᴇ ʏᴏᴜʀ ᴀᴘᴘᴏɪɴᴛᴍᴇɴᴛ.

Failure to cancel an appointment if you are experiencing symptoms or have recently tested positive, will result in dismissal from our services indefinitely.

We have updated our cancellation policy to allow cancellations up until 1 hour prior to the appointment time. However, failure to cancel 1 hour prior to your appointment will result in full payment of the missed appointment.

We will not be answering the phone during appointment times. To cancel or reschedule a future appointment that is already scheduled in May, please leave a short voicemail and we will return your call with in 24 hours.

🖤 Mᴀɴʏ ᴘᴇᴛs ᴀʀᴇ ᴏᴠᴇʀᴅᴜᴇ ғᴏʀ ᴛʜᴇɪʀ ɢʀᴏᴏᴍɪɴɢ ᴀᴘᴘᴏɪɴᴛᴍᴇɴᴛ. Wᴇ ᴀɴᴛɪᴄɪᴘᴀᴛᴇ ᴛʜᴇɪʀ ɢʀᴏᴏᴍɪɴɢ ᴀᴘᴘᴏɪɴᴛᴍᴇɴᴛs ᴛᴏ ᴛᴀᴋᴇ ʟᴏɴɢᴇʀ ᴛʜᴀɴ ᴜsᴜᴀʟ ᴀɴᴅ ᴍᴀʏ ʀᴇǫᴜɪʀᴇ ᴛʜᴇɪʀ sᴛʏʟᴇs ᴛᴏ ʙᴇ sʜᴏʀᴛᴇʀ ᴅᴜᴇ ᴛᴏ ᴍᴀᴛᴛɪɴɢ.

We will do our best to communicate the anticipated time your pet will be done at drop off. We will not be overbooking our schedule, however our additional cleaning measures, in addition to pets in rough shape, will increase the length of time pets are in our care. As always, we will call or text you when they are finished.

🖤 Oᴜʀ ᴘʀᴇғᴇʀʀᴇᴅ ᴍᴇᴛʜᴏᴅ ᴏғ ᴘᴀʏᴍᴇɴᴛ ɪs ᴄᴏɴᴛᴀᴄᴛʟᴇss. Aᴘᴘʟᴇ Pᴀʏ, Sᴀᴍsᴜɴɢ Pᴀʏ, Aɴᴅʀᴏɪᴅ Pᴀʏ ᴀɴᴅ ᴄᴏɴᴛᴀᴄᴛʟᴇss ᴄʀᴇᴅɪᴛ ᴄᴀʀᴅs ᴀʀᴇ ᴇɴᴄᴏᴜʀᴀɢᴇᴅ. As ᴀʟᴡᴀʏs ᴡᴇ ᴡɪʟʟ ᴀᴄᴄᴇᴘᴛ MC, VISA, AMEX ᴀɴᴅ DISC. Cᴀsʜ ᴡɪʟʟ ᴀʟsᴏ ʙᴇ ᴀᴄᴄᴇᴘᴛᴇᴅ, ʜᴏᴡᴇᴠᴇʀ ᴄʜᴀɴɢᴇ ᴡɪʟʟ ɴᴏᴛ ʙᴇ ᴘʀᴏᴠɪᴅᴇᴅ.

You guys have been amazing and supportive through this whole process. We appreciate each and everyone of you! Please hang in there and bear with us as we navigate this new normal.

See you soon!

At this time we are still not allowing clients into the salon.

We have designed a safe outdoor curbside drop off and pick up area.

DROP OFF 

When you arrive for drop off, please ring the doorbell on the exterior of the gate to let us know you are here.

 Enter through the gate, latching it behind you.

We will exit the salon to meet you.


Please remove their leash and collar/harness. We will place a slip lead on to bring them inside. 

We will call or send a text message when you pet is ready for pick up.

PICK UP

When you arrive for pick up, please ring the doorbell on the exterior of the gate to let us know you are here. 

We will meet you outside for payment. 

We will bring your pet out to meet you in the gated area. 

Please don't forget to bring your collar and leash back with you for pick up.

PAYMENT 

We can accept Credit and Debit cards via our portable credit card machine, exact cash or you may request a square invoice to be sent prior to pick up. 

NO SHOW/ CANCELLATION POLICY 

We have updated our cancellation policy to allow cancellations up until 1 hour prior to the appointment time. However, failure to cancel 1 hour prior to your appointment will result in full payment of the missed appointment. 

If you experience any symptoms of COVID-19, tested positive for COVID- 19, or possibly been in contact with someone who may have had COVID-19, you MUST reschedule your appointment. Failure to cancel your appointment due to symptoms or testing positive for COVID-19 will result in dismissal from our services indefinitely

Due to the current circumstances, we are not accepting new clients at this time. 

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